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Clients Matter

I was standing in a meeting with a foundation when they mentioned a client's passing. They thought I already knew. I didn't. The shock hit me like a physical force. We weren't even halfway through our meeting, and I couldn't break down there. So I focused on my business partner's button-down shirt, counting each button methodically as I took deep breaths. After the meeting ended, one of the members took me aside. 'Your response showed us you genuinely care,' he said quietly. Only then did I let the tears come.

Close-up photograph of ocean water flowing around a rock formation at Virginia Beach. The silky, smooth water texture created with long exposure photography shows the gentle yet persistent movement as it navigates natural barriers.

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